Privacy Policy

Effective Date: 01/25/2025

Cool Moving ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website, submit forms, or communicate with us in any way.

How We Collect Your Personal Information

We collect personal information through various methods, including:

Website contact and quote forms — when you fill out and submit a form on our website
Phone calls and verbal conversations — information provided when you call us directly
Email correspondence — details shared when you contact us by email
SMS/text message interactions — information exchanged through text messaging
Cookies and website analytics tools — automatically collected data such as IP address, browser type, pages visited, and time spent on our site
Paper forms — if you provide information in person or via a physical form

What Personal Information We Collect

We may collect the following categories of personal information:

Full name
Phone number (including mobile/cell numbers)
Email address
Home or business address (origin and destination for moving services)
Moving details, dates, and service requests
Billing and payment information
IP address and device/browser information
Any other information you voluntarily provide to us

How We Use Your Personal Information

We use the information we collect for the following purposes:

To provide moving, relocation, packing, and related services
To respond to inquiries, quotes, and customer support requests
To send appointment reminders, confirmations, and service updates
To communicate with you via SMS/text messages, phone calls, or email regarding your service
To process billing and payments
To improve our website, services, and customer experience
To comply with legal obligations
To send promotional communications (only where you have opted in)

SMS / Text Messaging

By providing your phone number and consenting to SMS communications, you agree to receive text messages from Cool Moving related to:

Moving quotes and estimates
Appointment confirmations and reminders
Service updates and follow-ups
Billing inquiries

Example message: "Hello! This is a friendly reminder of your upcoming move scheduled with Cool Moving on [Date] at [Time]. Reply STOP to opt out or HELP for assistance."

Message Frequency: Message frequency may vary. You may receive up to 4 SMS messages per week related to your move or account status.

Fees: Standard message and data rates may apply, depending on your mobile carrier's pricing plan.

Opt-In: You may opt in to receive SMS messages from Cool Moving by:

Checking the SMS consent checkbox on our website contact or quote form
Verbally consenting during a phone conversation with our team
Submitting a paper form with your consent indicated

Opt-Out: You may opt out of SMS messages at any time by replying STOP to any text message you receive from us. You may also contact us directly at (215) 600-0057 or services@coolmoving.net to be removed from our messaging list.

Help: If you experience any issues with our SMS communications, reply HELP to any of our messages or contact us directly at (215) 600-0057.

How, Why, and What Personal Information We Share With Third Parties

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

Service providers: We may share relevant details with third-party vendors who assist us in delivering our moving services (e.g., subcontractors, logistics partners), strictly for the purpose of completing your move.
Payment processors: We share billing information with secure payment processors to complete financial transactions.
Legal compliance: We may disclose information to law enforcement or legal authorities when required by applicable law, regulation, or court order.

Mobile Opt-In, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties. We do not use your phone number or SMS consent for any purpose other than communicating directly with you about your requested services.

Standard SMS Messaging Disclosures

Message and data rates may apply.
You can opt out at any time by texting STOP.
For assistance, text HELP or contact us at (215) 600-0057.
Message frequency may vary.
For full details, review our Privacy Policy and SMS Terms & Conditions.

SMS Terms & Conditions

1. SMS Consent Communication The information (including phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications If you have consented to receive text messages from Cool Moving, you may receive messages related to:

Appointment reminders and confirmations
Follow-up messages regarding your move
Billing inquiries
Service updates

3. Message Frequency Message frequency may vary depending on the type of communication. You may receive up to 4 SMS messages per week related to your appointments or account status.

4. Potential Fees Standard message and data rates may apply depending on your mobile carrier's pricing plan. Fees may vary for domestic or international messages.

5. Opt-In Method You may opt in to receive SMS messages from Cool Moving by:

Checking the SMS consent checkbox on our online contact or quote form
Verbally consenting during a phone call with our team
Submitting a paper form

6. Opt-Out Method You can opt out of SMS messages at any time by replying STOP to any message you receive. You may also contact us directly to request removal from our messaging list.

7. Help If you are experiencing any issues, reply HELP to any SMS message, or contact us directly:

Phone number: (215) 600-0057

Email: services@coolmoving.net

8. Standard Messaging Disclosures

Message and data rates may apply.
You can opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our Privacy Policy and Terms & Conditions pages.
Message frequency may vary.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to legal obligations)
Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information below.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

Address: Cool Moving 2628 Welsh Rd, Apt 112, Philadelphia, PA 19152